Neon Feature Requests

Text chat between agents (client enquired about this function).

Neon users should have the ability to pause and resume recording via the CCP or the eventual custom ccp

Provide the capability for Neon users to call each other via the phonebook. Extend this ability to allow call transfer options via the phonebook instead of quick connects

hmmm.. this looks interesting and alot of heavy lifting done https://www.conversocial.com/

We've added a new ringtone, but we had a possible selection. An agent should be able to customise/choose their own ringtone based on preference. https://announcekit.app/dashboard/post/168628

When an agent makes or take a call in Neon, they should be provided an opportunity to "log a call back" at the call outcome stage. This should provide the ability to set a date and time for the call back to come back through to the agent as a task at the date and time it was set alongside any notes logged at the time