Agent to agent direct calling from phonebook | Voters

Agent to agent direct calling from phonebook

planned

Glendon Jackson Evarts

Provide the capability for Neon users to call each other via the phonebook. Extend this ability to allow call transfer options via the phonebook instead of quick connects

January 12, 2022

Alex Gurr

Merged in a post:

CHIME video/ backoffice chat integration

Michael Powrie

May solve some immediate gaps ( inter agent chat ) and video channel into agent. Aswell as give AWS warm and fuzzy and shows effort to stay on brand and increase AWS service revenues

January 27, 2022

Alex Gurr

marked this post as

planned

The second part of this is planned/deliverable sooner, but the first is on a list of features for later.