Agent to agent direct calling from phonebook
planned
Alex Gurr
Merged in a post:
CHIME video/ backoffice chat integration
Michael Powrie
May solve some immediate gaps ( inter agent chat ) and video channel into agent. Aswell as give AWS warm and fuzzy and shows effort to stay on brand and increase AWS service revenues
Alex Gurr
marked this post as
planned
The second part of this is planned/deliverable sooner, but the first is on a list of features for later.